# PancakeAI - Customer Feedback Analytics Platform

## Company Overview
PancakeAI is a customer feedback analytics platform powered by AI that helps B2C companies extract meaningful insights from customer feedback across multiple channels.

## Core Value Proposition
All your customer voices, one clear story. Thousands of comments pour in every week. PancakeAI finds the meaningful insights in all that noise, shows you what's really happening, and catches the edge cases before they spread.

## Target Audience
- B2C Product Leaders
- B2C CX Leaders
- Companies with high-volume customer feedback (1000+ comments/week)
- Businesses using multiple feedback channels (app stores, Zendesk, surveys, social media)

## Core Problems Solved

### 1. Too Late to Discover
**Problem:** Companies find out something's wrong when it shows up in business outcomes - churn spikes, revenue drops, NPS slides. By then, the early signals from customer feedback have already been there for weeks.
**Solution:** Catches patterns early - not just week-to-week spikes, but longer-term shifts and year-over-year changes. You get that tap on the shoulder before it hits your metrics.

### 2. Edge Cases Are Hidden
**Problem:** Small issues hide in the aggregate numbers. That problem affecting 1.5% of users in specific cities? It's invisible until it becomes a fire.
**Solution:** Surfaces those small intersections that don't show up in aggregate. Lets you drill down from broad topics to the specific sub-problems underneath.

### 3. Finding Meaningful Insight from All the Noise
**Problem:** Thousands of comments across Android feedback, Zendesk, app store reviews. You know there's valuable insight in there, but who has time to read everything?
**Solution:** Goes beyond just categorizing - breaks down the "why" behind issues, and lets you explore one level deeper when something catches your eye. Like having an analyst who actually understands what matters to your business.

## Technology Stack
- AI/ML: Google Gemini models for natural language processing
- Backend: Python, FastAPI, PostgreSQL
- Frontend: Next.js, React, TypeScript
- Vector Database: Qdrant for embeddings
- Infrastructure: Google Cloud Platform

## Key Features
- Multi-channel feedback aggregation
- AI-powered sentiment analysis and categorization
- Pattern detection and early warning system
- Edge case identification
- Trend analysis (week-over-week, year-over-year)
- Drill-down capabilities from broad topics to specific issues
- Real-time feedback processing
- Custom business context understanding

## Business Model
SaaS platform with demo-first sales approach. Book a demo with founder available.

## Competitive Advantages
1. Specialized for B2C companies with high feedback volume
2. Focuses on early pattern detection vs reactive analysis  
3. Edge case surfacing that traditional analytics miss
4. Business context awareness for relevant insights

## Use Cases
- Early detection of product issues before they impact metrics
- Identifying regional or demographic-specific problems
- Understanding the "why" behind customer sentiment changes
- Prioritizing product improvements based on feedback volume and impact
- Catching edge cases before they become widespread issues

## Integration Capabilities
- App store review APIs (iOS, Android)
- Customer support platforms (Zendesk, etc.)
- Survey platforms
- Social media monitoring
- Custom API integrations

## Company Stage
Early-stage startup with founder-led demos and sales process.

## Contact
Demo booking available through website calendar integration.

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This file is optimized for LLM consumption and contains the essential information about PancakeAI's business, technology, and value proposition as of 2025.